{"id":444,"date":"2025-03-06T10:43:26","date_gmt":"2025-03-06T10:43:26","guid":{"rendered":"https:\/\/poemair.com\/faq\/"},"modified":"2025-09-01T07:58:07","modified_gmt":"2025-09-01T07:58:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/poemair.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-t0xfc-e50488862d534f60247894ccdca51ab9 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-444'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-iups8-a56d5c977a9601254b8fc058990f283c av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mcd5uqwc-3fd628df106c9d7492af1bcdd593f3e2\">\n#top .av-special-heading.av-mcd5uqwc-3fd628df106c9d7492af1bcdd593f3e2{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mcd5uqwc-3fd628df106c9d7492af1bcdd593f3e2 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mcd5uqwc-3fd628df106c9d7492af1bcdd593f3e2 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mcd5uqwc-3fd628df106c9d7492af1bcdd593f3e2 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-2  el_before_av_hr  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQ \u2013 Preguntas frecuentes<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mcd626qn-ef46bfe5b6cac952e2cc2254074453b9\">\n#top .hr.av-mcd626qn-ef46bfe5b6cac952e2cc2254074453b9{\nmargin-top:10px;\nmargin-bottom:0;\n}\n.hr.av-mcd626qn-ef46bfe5b6cac952e2cc2254074453b9 .hr-inner{\nwidth:70px;\nborder-color:#0a0a0a;\n}\n<\/style>\n<div  class='hr av-mcd626qn-ef46bfe5b6cac952e2cc2254074453b9 hr-custom  avia-builder-el-3  el_after_av_heading  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-444'><div class='entry-content-wrapper clearfix'><div  class='flex_column av-frazc-47a24519b9d0c1cd62f716d43c00e76f av_one_half  avia-builder-el-4  el_after_av_section  el_before_av_one_half  avia-builder-el-first  first flex_column_div  '     ><article  class='iconbox iconbox_left av-mcd67g7u-63664b7b7b15f0d2882373f712053b6f  avia-builder-el-5  el_before_av_icon_box  avia-builder-el-first '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Experimente la alegr\u00eda de recibir un poema\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue8ad' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Experimente la alegr\u00eda de recibir un poema<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p data-start=\"1979\" data-end=\"2259\">Hay algo m\u00e1gico en encontrar un poema escrito a mano en el buz\u00f3n, sobre todo si proviene de alguien del otro lado del mundo. Cada sobre no solo contiene palabras, sino tambi\u00e9n intenci\u00f3n, emoci\u00f3n y conexi\u00f3n. Ya sea que lo leas en el desayuno o lo guardes para una tarde lluviosa, estos poemas ofrecen un respiro del ruido digital y un retorno a algo profundamente humano.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><br \/>\n<article  class='iconbox iconbox_left av-mcd66xcu-8f87eec70d43d8e7ccf0b7b4ce87c604  avia-builder-el-6  el_after_av_icon_box  avia-builder-el-last '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Poes\u00eda sin fronteras\"><div class='iconbox_icon heading-color avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='globe' data-av_iconset='svg_entypo-fontello' ><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"32\" viewBox=\"0 0 31 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\">\n<title id='av-svg-title-1'>Globe<\/title>\n<desc id='av-svg-desc-1'>Globe<\/desc>\n<path d=\"M15.36 0.64q6.4 0 10.88 4.512t4.48 10.848q0 6.4-4.48 10.88t-10.88 4.48q-6.336 0-10.848-4.48t-4.512-10.88q0-6.336 4.512-10.848t10.848-4.512zM28.48 16q0-4.224-2.496-7.648t-6.464-4.768q-0.576 0.768-0.512 1.024 0.128 1.216 0.576 1.632t0.96 0.224l1.024-0.384t0.64-0.064q0.704 0.768 0 1.504t-1.44 1.792-0.032 2.464q1.088 2.048 3.072 2.048 0.896 0.064 1.376 1.152t0.544 2.112q0.32 2.56-0.448 4.48-0.704 1.408 0.448 2.432 2.752-3.584 2.752-8zM13.568 3.072q-3.584 0.448-6.368 2.688t-4.064 5.568q0.192 0 0.704 0.064t0.896 0.096 0.832 0.128 0.768 0.256 0.384 0.416q0.128 0.384-0.448 1.44t-0.576 1.952q0 0.96 1.216 1.792t1.216 1.472q0 0.896 0.256 2.176t0.256 1.408q0 0.384 1.152 1.728t1.664 1.344q0.32 0 0.352-0.704t-0.064-1.728-0.096-1.28q0-1.024 0.448-2.368 0.384-1.344 1.888-2.24t1.76-1.472q0.512-1.088 0.288-1.952t-0.544-1.376-1.088-0.896-1.312-0.544-1.184-0.288-0.704-0.128q-0.512-0.192-1.344-0.224t-1.152 0.096-0.864-0.352-0.544-0.928q0-0.32 0.48-0.864t1.12-1.184 0.896-0.96q0.256-0.448 0.544-0.672t0.704-0.512 0.864-0.672q0.128-0.128 0.8-0.544t0.864-0.736zM11.264 28.48q2.112 0.64 4.096 0.64 4.096 0 7.232-2.176-0.832-1.408-3.776-1.088-0.768 0.064-2.080 0.544t-1.504 0.544q-2.368 0.512-2.432 0.512-0.384 0.064-0.832 0.448t-0.704 0.576z\"><\/path>\n<\/svg><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Poes\u00eda sin fronteras<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p data-start=\"1979\" data-end=\"2259\">PoemAir conecta distancias a trav\u00e9s de la creatividad. Al intercambiar versos escritos a mano, te unes a un movimiento que valora la autenticidad, el intercambio cultural y la conexi\u00f3n emocional. Cada poema es una oportunidad para compartir tu voz y escuchar la de alguien m\u00e1s, sin importar d\u00f3nde se encuentre.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/p><\/div><div  class='flex_column av-ajl9k-f53168856c1b707d09cac7f829fedb58 av_one_half  avia-builder-el-7  el_after_av_one_half  el_before_av_section  avia-builder-el-last  flex_column_div  '     ><div  class='togglecontainer av-mcd66ktw-99d46a756a87ec11c9cc3828a4ec883a  avia-builder-el-8  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-mcd6573y-655b9a6f4a17db664c5e3f5019346e3b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Todo} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  activeTitle av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"\u00bfQu\u00e9 es PoemAir?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: \u00bfQu\u00e9 es PoemAir?\" data-aria_expanded=\"Click to collapse: \u00bfQu\u00e9 es PoemAir?\">\u00bfQu\u00e9 es PoemAir?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  active_tc av-title-above' style='display:block;' ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>PoemAir es una comunidad global donde los miembros env\u00edan y reciben poemas escritos a mano por correo. Es una forma po\u00e9tica de conectar con otras personas a trav\u00e9s de las fronteras.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mcd6573y-10-c6a914865f4327fd655a3b9b41af3020'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Todo} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"\u00bfC\u00f3mo funciona?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: \u00bfC\u00f3mo funciona?\" data-aria_expanded=\"Click to collapse: \u00bfC\u00f3mo funciona?\">\u00bfC\u00f3mo funciona?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Solicita enviar un poema, recibe una direcci\u00f3n de destinatario aleatoria y una identificaci\u00f3n del poema, env\u00eda por correo tu poema escrito a mano y, eventualmente, recibe un poema de otro miembro.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mcd6573y-9-3d7b12da86b58cab0862b1b439424e6a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Todo} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"\u00bfNecesito escribir poemas originales?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: \u00bfNecesito escribir poemas originales?\" data-aria_expanded=\"Click to collapse: \u00bfNecesito escribir poemas originales?\">\u00bfNecesito escribir poemas originales?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No necesariamente. Puedes escribir a mano tu poema favorito de cualquier autor, siempre y cuando lo atribuyas claramente. El enfoque est\u00e1 en la expresi\u00f3n personal y el cari\u00f1o.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mcd6573y-8-4fbce3d0b08ac383f1fd9176876b385a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Todo} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"\u00bfPuedo elegir a qui\u00e9n enviar mi poema?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: \u00bfPuedo elegir a qui\u00e9n enviar mi poema?\" data-aria_expanded=\"Click to collapse: \u00bfPuedo elegir a qui\u00e9n enviar mi poema?\">\u00bfPuedo elegir a qui\u00e9n enviar mi poema?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No. Para mantener la magia y la espontaneidad, los destinatarios se asignan al azar dentro de nuestra base de miembros de confianza.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mcd6573y-7-21baea618cc64527830922a68d8f8bdf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Todo} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"\u00bfHay alg\u00fan costo para unirse?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: \u00bfHay alg\u00fan costo para unirse?\" data-aria_expanded=\"Click to collapse: \u00bfHay alg\u00fan costo para unirse?\">\u00bfHay alg\u00fan costo para unirse?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>La membres\u00eda b\u00e1sica es gratuita. Si quieres recibir poemas seleccionados regularmente, puedes suscribirte a uno de nuestros AeroPlanes.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mcd6573y-6-f961d29d537fd28cfeccf47bdcdcabf0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Todo} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"\u00bfQu\u00e9 pasa si mi poema se pierde en el correo?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: \u00bfQu\u00e9 pasa si mi poema se pierde en el correo?\" data-aria_expanded=\"Click to collapse: \u00bfQu\u00e9 pasa si mi poema se pierde en el correo?\">\u00bfQu\u00e9 pasa si mi poema se pierde en el correo?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Sabemos que el correo puede ser impredecible. Por eso, rastreamos los env\u00edos mediante identificadores. Si falta algo, nuestro servicio de asistencia le ayudar\u00e1 a resolverlo.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mcd6573y-5-55c7e92c65bdb59f01e27842e5416aac'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Todo} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"\u00bfPuedo participar desde cualquier pa\u00eds?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: \u00bfPuedo participar desde cualquier pa\u00eds?\" data-aria_expanded=\"Click to collapse: \u00bfPuedo participar desde cualquier pa\u00eds?\">\u00bfPuedo participar desde cualquier pa\u00eds?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Lamentablemente, no todos los servicios postales son igual de fiables. Para minimizar el riesgo de p\u00e9rdidas o retrasos prolongados, solo pueden participar los residentes de pa\u00edses cuyos servicios postales tengan una puntuaci\u00f3n de 5 o superior en el \u00cdndice de Desarrollo Postal (IDP), elaborado anualmente por la UPU.<\/p>\n<p>Estos pa\u00edses son: Australia, Francia, Alemania, Jap\u00f3n, Pa\u00edses Bajos, Suiza, Estados Unidos de Am\u00e9rica, Austria, B\u00e9lgica, Canad\u00e1, China (Rep. Pop.), Dinamarca, Estonia, Finlandia, Hungr\u00eda, Irlanda, Italia, Corea (Rep.), Lituania, Noruega, Polonia, Singapur, Eslovenia, Suecia, Turqu\u00eda, Reino Unido, Bielorrusia, Bosnia y Herzegovina, Bulgaria, Croacia, Chipre, Rep\u00fablica Checa, Islandia, India, Indonesia, Ir\u00e1n, Kazajist\u00e1n, Letonia, Luxemburgo, Malasia, Marruecos, Moldavia, Nueva Zelanda, Portugal, Ruman\u00eda, Rusia, Serbia, Eslovaquia, Espa\u00f1a, Tailandia, Ucrania, Vietnam, Arabia Saudita, Argelia, Armenia, Azerbaiy\u00e1n, Brasil, Grecia, Malta, Mauricio, Macedonia del Norte, Argentina, Banglad\u00e9s, Chile, Egipto, Etiop\u00eda, Georgia, Ghana, Israel, M\u00e9xico, Montenegro, Om\u00e1n, Pakist\u00e1n, Per\u00fa, Catar, Sri Lanka, Tanzania, T\u00fanez, Emiratos \u00c1rabes Unidos y Uzbekist\u00e1n, as\u00ed como las jurisdicciones dependientes de dichos pa\u00edses: Anguila, Bermudas, Islas V\u00edrgenes Brit\u00e1nicas, Islas Caim\u00e1n, Islas Malvinas. Montserrat, Santa Elena, Islas Turcas y Caicos, Gibraltar, Islas V\u00edrgenes de EE. UU., Puerto Rico, Samoa Americana, Polinesia Francesa, Guam, Nueva Caledonia, Islas Pitcairn, Tokelau, Wallis y Futuna, Islas Cook, Niue, Jersey, Guernsey, Isla de Man, Islas Marianas del Norte, Isla Norfolk, Isla de Navidad, Islas Cocos, Hong Kong, Macao, Groenlandia, Islas Feroe, Islas \u00c5land, San Bartolom\u00e9, San Mart\u00edn (F), San Pedro y Miquel\u00f3n, Aruba, Curazao, San Mart\u00edn (PB), Bonaire, Saba, San Eustaquio y Andorra, Liechtenstein, M\u00f3naco, Ciudad del Vaticano, San Marino y Taiw\u00e1n, pa\u00edses no miembros de la UPU.<\/p>\n<p>Si reside en otro pa\u00eds o territorio y est\u00e1 interesado en participar, env\u00edenos un mensaje a helpdesk@poemair.com e intentaremos encontrar una soluci\u00f3n.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mcd6573y-5-1-d903580949c5ec9fd4fca2ce4c8f6dd8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Todo} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Tengo una pregunta\/Necesito ayuda\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Tengo una pregunta\/Necesito ayuda\" data-aria_expanded=\"Click to collapse: Tengo una pregunta\/Necesito ayuda\">Tengo una pregunta\/Necesito ayuda<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>\u00bfRecibiste un poema y no sabes de qui\u00e9n es? \u00bfEnviaste un poema que nunca lleg\u00f3? \u00bfLlevas tiempo esper\u00e1ndolo? \u00bfRecibiste un mensaje inapropiado? Cont\u00e1ctanos en helpdesk@poemair.com.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-japeg-84c0107694e88d78b405ab31f14a8b3d\">\n.avia-section.av-japeg-84c0107694e88d78b405ab31f14a8b3d{\nbackground-color:#c7dcec;\nbackground-image:unset;\nposition:relative;\n}\n.avia-section.av-japeg-84c0107694e88d78b405ab31f14a8b3d .avia-divider-svg-top svg{\nheight:50px;\nwidth:calc(100% + 1.3px);\nfill:#ffffff;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-japeg-84c0107694e88d78b405ab31f14a8b3d main_color avia-section-default avia-no-border-styling  avia-builder-el-9  el_after_av_one_half  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='avia-divider-svg avia-divider-svg-arrow avia-divider-svg-top avia-svg-original'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 700 10\" preserveAspectRatio=\"none\">\n\t<path d=\"M350,10L340,0h20L350,10z\"\/>\n<\/svg><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-444'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-dubyg-6c40df9e9c9524ae7aeb9580738f74aa sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-dubyg-6c40df9e9c9524ae7aeb9580738f74aa av_one_half  avia-builder-el-10  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mcd6kc4m-f4eb8390a644c3e800e9542daad27e97\">\n#top .av-special-heading.av-mcd6kc4m-f4eb8390a644c3e800e9542daad27e97{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mcd6kc4m-f4eb8390a644c3e800e9542daad27e97 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mcd6kc4m-f4eb8390a644c3e800e9542daad27e97 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mcd6kc4m-f4eb8390a644c3e800e9542daad27e97 av-special-heading-h2 blockquote modern-quote  avia-builder-el-11  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >\u00bfTienes alguna pregunta? Cont\u00e1ctanos<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mcd6kp2g-29435b4b3b911f5e7862bcfc1416e9e2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Ya sea que tenga curiosidad sobre c\u00f3mo funciona PoemAir, necesite ayuda con su poema o simplemente quiera saludarnos, estamos aqu\u00ed para ayudarlo.<\/p>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-auyzk-519cc56ec16b1f8bbb5a447e1f6098f0 av_one_half  avia-builder-el-13  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><div  class='avia-button-wrap av-mcd6mj64-cd7f74d21d6adfc9018300d6cec333e9-wrap avia-button-center  avia-builder-el-14  avia-builder-el-no-sibling '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mcd6mj64-cd7f74d21d6adfc9018300d6cec333e9\">\n#top #wrap_all .avia-button.av-mcd6mj64-cd7f74d21d6adfc9018300d6cec333e9{\nbackground-color:#1f74b5;\nborder-color:#1f74b5;\ncolor:#ffffff;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-mcd6mj64-cd7f74d21d6adfc9018300d6cec333e9 .avia-svg-icon svg:first-child{\nfill:#ffffff;\nstroke:#ffffff;\n}\n<\/style>\n<a href='https:\/\/poemair.com\/es\/contacto\/'  class='avia-button av-mcd6mj64-cd7f74d21d6adfc9018300d6cec333e9 av-link-btn avia-icon_select-no avia-size-large avia-position-center'   aria-label=\"Contacta\"><span class='avia_iconbox_title' >Contacta<\/span><\/a><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-444","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PoemAir FAQ | C\u00f3mo funciona PoemAir<\/title>\n<meta name=\"description\" content=\"Encuentra respuestas a todas tus preguntas sobre PoemAir. 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